RETURNS & EXCHANGES
I take great pride in the beautiful items offered on in my online store, and the delivery methods used. If for any reason you are not happy please contact me immediately. If the item for some reason is faulty, I will gladly replace the item.
- If the item is out of stock we will refund your money or offer you a credit.
- If the product has been damaged in transit, please let me know immediately and I will contact the courier company directly to sort out any claims.
- If you simply change your mind, exchanging goods is at my discretion.
NEW ZEALAND SHIPPING
All orders are sent by Courier Post, we offer a flat rate of $5, no matter how many items you purchase.
All online orders are dispatched Monday to Friday. You will receive an email confirmation with tracking information once it is on it’s journey to you. Please allow up to two working days for delivery. We use a signature required service for all orders.
Orders will not be dispatched on Public Holidays. Orders placed on these days will be sent out within the next two business days. The festive season can be a little busy, to ensure delivery before Christmas, please order with a few days to spare.
All orders are sent by NZ Post and have a flat rate of $15. The parcels are untracked, please contact us if you would like to upgrade. No signature is required. Please allow 7-10 working days for delivery.
Please contact me on firstname.lastname@example.org for international shipping.